Industry solutions

Health Care

For those healthcare providers still resistant to technology, you've got a problem on your hands: You're going to be left behind. This is where healthcare it going – with or without you.

That's according to a new Accenture report, Healthcare Technology Vision 2015, which lays out five key trends in the industry that show adaptation might be the best business model.

First, Accenture analysts are calling it the "platform revolution" – that is the ever-increasing ubiquity of mobile and cloud platforms that far surpass merely the ability to track in real-time a patient's health. Rather, this is a platform that addresses interoperability, "that captures the data from disparate sources such as wearables, phones and glucometers, and pulls it all together to give a patient and caregiver a holistic and real-time view of the patient's health," they write.

The second trend, as the report emphasizes, is around the "outcome economy." In other words, "it's about delivering results." Hardware, nowadays, brings with it new intelligence. Better intelligence than ever before. And that's going to make patient data accessible with a mere click. It's going to give patients the convenience, and it's ultimately going to lead to better outcomes, according to the report.

The third trend is around data, what's billed in the report as the "intelligent enterprise" – essentially a "data explosion" that will lead to tremendous clinical outcomes opportunities.

In fact, big data has gotten so big that some 41 percent of healthcare executives say the data volume their organization manages has increased by a whopping 50 percent just from a year ago.

'Patients can actually begin to care for themselves – relieve the burden of the delivery system and get a better result'

Retail

Retailers are inventing themselves constantly trying to provide their customers with a seamless experience regardless of what channel they choose to shop, online or at the store. The once sharp line between in-store retail and e-commerce is blurring as on-the-go, tech-savvy shoppers research, browse, try on, and transact wherever and whenever they please. That, in turn, is causing retailers to become much more sophisticated in how they predict demand, manage and move inventory, and integrate their physical, virtual, and mobile selling channels. For years, retailers have managed some of the biggest data warehouses in the world. So they already have big data; now they must use those many terabytes to optimize operations, refine pricing, anticipate demand, and provide the product assortments customers want.

"In a well-run business, the point of sale is more than just the place where the money comes in. With the right equipment, it becomes your strategic service center, the place that will help you grow your business and keep your customers coming back." ~Via Entrepreneur Magazine

Finance

The financial services industry has to consider the adoption of new technology trends such as cloud computing to augment their capabilities and social media to test market appetite for new products and services.

The industry has historically been at the forefront of the usage of technology. This is not surprising given the financial institutions’ geographical footprint, enormous client bases and need to conduct an even greater number of transactions securely and quickly.

Financial institutions are perfectly placed to leverage the benefits of these comparatively new developments in technology delivery, cloud computing and big data, which cannot be seen in isolation. They can achieve this by establishing their own, secure cloud computing infrastructure that eliminates the need for discrete computing power and storage capabilities. The benefit of interrogating big data allows them to respond more rapidly and proactively, but this is more difficult to pull off as human thinking has to catch up to the technology.

Security is main concern for financial services and understandably so given the multiple examples of breaches of financial systems. This requires greater collaboration and transparency between the different departments and roles within the financial institutions.

It is not uncommon to have the development; security, IT and info security operations working in isolation from each other, and this can cause a major security breakdown.

With the rise of social media user experience has taken a different dimension. Many financial institutions have latched onto this development with vigor in order to open communication lines and improve relations. The big advantage is the ability to gain immediate feedback when testing out new products or approaches. A lot of effort has therefore been pumped into developing apps that allow customers to respond, but the true value in social media lies well beyond that.

At SoftNet, our solid experienced business consultants can advise industry solutions that are sure benefit your business bottom lines. We offer right technology solutions to address business issues.