Business Process Management

For business process management (BPM) to succeed, it typically involves the skilled implementation of a model or methodology that is well communicated and measured against real business benefits. Part of the difficulty in implementing this, is that many industry operations are mature, using processes that have either been working well for decades, or are very new, and so unproven. Changing business processes can be disruptive as well as costly and time consuming.

The need for best-in-class BPM is arguably becoming more urgent in many industries especially where it has become more uncertain. As the operational environment becomes risky, many companies are seeking to identify areas of their business where they can exert more control and where the changes they make will result in a greater degree of certainty. BPM should also take into account, the effective business controls, risk management and assurance in place to meet regulatory requirements and ensure operator competency.

At a high level, an integrated approach embracing processes, people and technology are keys to achieving operational excellence and improving overall performance. For companies that are seeking to expand through mergers and acquisitions, BPM supports joint business operations that can quickly leverage synergies and adopt leading practices. And where expansion is via new capital projects, BPM supports the implementation of new processes in a timely manner. Financial high performance hinges on process excellence, which impacts both capital and revenue expenditure, and process knowledge has a key role to play in effective knowledge management. Finally, by enabling the fluent articulation of business process support requirements, BPM also supports the effective usage of digital technology and enterprise-wide innovation.

SoftNet is well versed with BPM practices we can work with you to transform your business to be in line with modern and current practices with a bottom line of growing your overall business.

Industry solutions

Health Care

For those healthcare providers still resistant to technology, you've got a problem on your hands You're going to be left behind. This is where healthcare is going – with or without you.

That's according to a new Accenture report, Healthcare Technology Vision 2015, which lays out five key trends in the industry that show adaptation might be the best business model.

First, Accenture analysts are calling it the "platform revolution" – that is the ever-increasing ubiquity of mobile and cloud platforms that far surpass merely the ability to track in real-time a patient's health. Rather, this is a platform that addresses interoperability, "that captures the data from disparate sources such as wearables, phones and glucometers, and pulls it all together to give a patient and caregiver a holistic and real-time view of the patient's health," they write.

The second trend, as the report emphasizes, is around the "outcome economy." In other words, "it's about delivering results." Hardware, nowadays, brings with it new intelligence. Better intelligence than ever before. And that's going to make patient data accessible with a mere click. It's going to give patients the convenience, and it's ultimately going to lead to better outcomes, according to the report.

The third trend is around data, what's billed in the report as the "intelligent enterprise" – essentially a "data explosion" that will lead to tremendous clinical outcomes opportunities.

In fact, big data has gotten so big that some 41 percent of healthcare executives say the data volume their organization manages has increased by a whopping 50 percent just from a year ago.

'Patients can actually begin to care for themselves – relieve the burden of the delivery system and get a better result'


Retailers are inventing themselves constantly trying to provide their customers with a seamless experience regardless of what channel they choose to shop, online or at the store. The once sharp line between in-store retail and E-commerce is blurring as on-the-go, tech-savvy shoppers research, browse, try on, and transact wherever and whenever they please. That, in turn, is causing retailers to become much more sophisticated in how they predict demand, manage and move inventory, and integrate their physical, virtual, and mobile selling channels. For years, retailers have managed some of the biggest data warehouses in the world. So they already have big data now they must use those many terabytes to optimize operations, refine pricing, anticipate demand, and provide the product assortments customers want.

"In a well-run business, the point of sale is more than just the place where the money comes in. With the right equipment, it becomes your strategic service center, the place that will help you grow your business and keep your customers coming back." ~Via Entrepreneur Magazine.


The financial services industry has to consider the adoption of new technology trends such as cloud computing to augment their capabilities and social media to test market appetite for new products and services.

The industry has historically been at the forefront of the usage of technology. This is not surprising given the financial institutions geographical footprint, enormous client bases and need to conduct an even greater number of transactions securely and quickly.

Financial institutions are perfectly placed to leverage the benefits of these comparatively new developments in technology delivery, cloud computing and big data, which cannot be seen in isolation. They can achieve this by establishing their own, secure cloud computing infrastructure that eliminates the need for discrete computing power and storage capabilities. The benefit of interrogating big data allows them to respond more rapidly and proactively, but this is more difficult to pull off as human thinking has to catch up to the technology.

Security is main concern for financial services and understandably so given the multiple examples of breaches of financial systems. This requires greater collaboration and transparency between the different departments and roles within the financial institutions.

It is not uncommon to have the development security, IT and info security operations working in isolation from each other, and this can cause a major security breakdown.

With the rise of social media user experience has taken a different dimension. Many financial institutions have latched onto this development with vigour in order to open communication lines and improve relations. The big advantage is the ability to gain immediate feedback when testing out new products or approaches. A lot of effort has therefore been pumped into developing apps that allow customers to respond, but the true value in social media lies well beyond that.

At SoftNet, our solid experienced business consultants can advise industry solutions that are sure benefit your business bottom lines. We offer right technology solutions to address business issues.


We offer a total IT outsourcing package.

Your business may get distracted from its core functions while trying to establish Information technology teams and infrastructures, or highly specialized people are hard to find. Whatever your problem is, we have a right sized outsourcing package to address your concerns. You can outsource all management of IT to us or a specific project or small and easily defined service, such as application development, disaster recovery, data base management, data storage, reports and insights.

Our outsourcing solution will address the following for your business:

  • >  Lower costs
  • >  Lack of in-house resources
  • >  The ability to focus on core competencies
  • >  Increased efficiency
  • >  Access to specific IT specialization
  • >  Increased flexibility to meet changing business and commercial conditions
  • >  Tighter control of budget through predictable costs
  • >  Lower ongoing investment in internal infrastructure
  • >  Access to innovation and thought leadership

SoftNet also provide our industry-leading enterprise resources on a full-time or part-time basis so you can leverage our abilities under your own management.

With the effect of globalization, Information technology services, the chosen ones, can be acquired from any part of the globe for less cost. Vice-versa, efficient services or cutting edge skills and infrastructure/platforms not available in one part of the world can leverage from more advanced countries.

We have proven experience in executing off shore model, not only saving costs for our clients but to being in efficiency and 24/7 support.

Our Offshoring strategy addresses the following:

  • >  Select Talent Shortage
  • >  Cost economics
  • >  Decreases the Learning curve drastically
  • >  Globalization

Staff augmentation

We take great pride in providing resources to our clients, who are well qualified and experienced for the position. We don't look at this as filling a position rather we keep client requirement and employee aspirations in perspective while fulfilling the position. Time and again, our customers have come back to us for more business. Our consultants are not only technically savvy but have business process knowledge. We work with clients closely and provide value in

  • >  Improving processes
  • >  Reducing costs
  • >  Cutting down times
  • >  Meeting budgets
  • >  Management impact
  • >  Targeted resources

Whatever your need, filling a quick short duration position, to providing whole scale of resources for a huge project, SoftNet can help. Contract, contract-to-hire, direct hire, we’ll work closely with both employers and employees to find the right fit.