Strategy and Branding
Your brand is more than your logo, name or slogan — it's the entire experience your prospects and customers have with your company, product or service. Your brand strategy defines what you stand for, a promise you make, and the personality you convey.
Strategic branding is a game of mind. Understanding the mind of your audience, what they want and how you can give them what they want in a way they'll remember. Once that's clear, then every other elements of the strategic brand is developed with helping that audience to associate the brand with that big idea.
The first step to crafting a successful brand strategy is to understand the purpose of your organisation. This is a deceptively difficult task. Though financial performance should factor in to this analysis, your focus should be on what value you want to provide to your customers. At this stage, asking probing questions such as ‘How do we help our customers solve problems ?’ and ‘What is it about our products that customers will love ?’ is vital.
In essence, this first step is a soul-searching exercise. What you discover should underpin your strategy and become central to company culture. Make no mistake truly understanding the purpose of an organisation is as rare as it is valuable. But once you’ve found it, it becomes crucial to building a long-standing, recognisable and personable brand.
As important as understanding your organization’s purpose is understanding the context in which your business operates. No business exists in a vacuum. Whether your competitors are obvious and offer a directly comparable product, or compete indirectly for vie for consumer attention – you most definitely have competitors. More importantly, their performance impacts yours (and vice versa). Knowing how these competitors act, perform and brand their products will help you create a brand strategy that is grounded in the real world.
There are a number of ways in which you can approach this step. One common way to understand market position is by conducting a competitor analysis - such as the one outlined in this template from Client Heartbeat. Other popular tools include perceptual maps of industry position and analysis of the 5 competitive industry forces. But one thing is for sure, the more time you spend on this step, the greater your understanding of the marketplace will be.
SMART objectives have become a popular start up cliché. Standing for Specific, Measurable, Achievable, Relevant and Timely – these are taught in every business 101 class nationwide. But this is for good reason. The SMART objective guidelines grounds your objectives in the research which you have previously conducted. It ensures that the goals you set for your organisation (which will form the bread and butter of your brand strategy) are relevant both to your business and marketplace.
Goals should cover key strategic areas, not just financial performance. While it is good practice to outline your ideals for growth, also ensure that goals touch on brand perceptions, reach, product development and daily operations.
Once you have your goals in place, it’s time to start planning how you will meet them. This will make up the bulk of your brand strategy. The strategic plan will outline your plans for investment and action to achieve the SMART goals outlined in the previous step. Strategic actions should be broad enough to allow for flexibility as the business expands, but detailed enough to form a strong brand identity.
Every strategy is unique. But one important distinction that should be made is the difference between strategy and tactics. Strategy is the guiding principle upon which decisions are made. Tactics, on the other hand, are the exact ways in which strategy is realised.
Finally, it is important to remember that a brand strategy should never be stationary. There are two key questions that should be asked and tested on a regular basis.
If the answer to these questions is ever ‘no’ then it’s time to refine and develop your strategy. To do this, you’ll need to identify which aspects of the strategy (or which tactics) are not up to par and explore the reasons for this. When exploring the reasons and alternatives, you’ll need to gather information from the key stakeholders involved your customers, employees, decision makers and competitors. Once you’ve gathered the data, the next step is to find alternatives, assess the merits of each and finally (hardest of all) decide on changes to your strategy.